![]() ![]() We gave airlines a score of 0-10 for each factor, with 10 being the best possible score and zero being the worst possible score. This study looked at the Department of Transportation’s Office of Aviation Consumer Protection’s Air Travel Consumer Reports from July 2020 through September 2021 to identify monthly averages for complaints, on-time arrivals, canceled flights, and mishandled baggage. Perhaps, along with canceled flights, this is just another weak spot in an otherwise highly-rated airline. Considering that the next biggest percentages don’t even cross the 20% mark, these are numbers that are hard to ignore.Īnother interesting thing to note is Delta’s Endeavor Air having a higher percentage of its complaints connected to bad customer service than any other airline, yet its overall customer service score was higher than any other airline’s. There are 2 percentages in this graphic that are vastly higher than any of the others: Mesa’s 65.52% flight problem complaint rate (cancellations, delays, or any other deviations from schedule, whether planned or unplanned) and Hawaiian’s 76.89% refund complaint rate (problems in obtaining refunds for unused or lost tickets, fare adjustments, or bankruptcies). Airlines With the Most Complaints (By Category) Compare Frontier to any of the top seven airlines in this category, and you’ll see a difference of anywhere from 11.66 times to 23.33 times. With 0.7 monthly complaints for every 10,000 passengers, Frontier almost doubles the fourth place JetBlue Airlines (0.39 monthly complaints for every 10,000 passengers) - and that’s just the difference between first and fourth. Well, this discrepancy disappears when you see Frontier’s horrendous monthly complaint numbers. Now you might recall Frontier having the worst overall score when we covered those earlier, but might have also noticed that it hasn’t placed in last, or even second to last, in any category yet. Meanwhile, the best airline here is actually Allegiant, which seems to be very volatile as it placed dead last just 2 categories ago (on-time arrivals). If you lump American in with Envoy and PSA? That number reaches 39,704, or 6.66 bags per every 1,000. In fact, American mishandles approximately 30,262 bags per month, or about 7.37 bags per every 1,000. No one mishandles bags like American, which is present in every single one of the top 5 spots here. Airlines With the Most Mishandled Baggage Knowing that does make Delta’s 0.65% and Endeavor’s 0.68% all the more impressive, however. The worst airline for canceled flights is actually Hawaiian, which has just over a 40% higher cancel rate than the second-worst airline for canceled flights, Mesa Airlines.Īmerican’s Envoy Air ranks third, and familiar face Allegiant ranks fourth, but once you hit fifth place Republic Airways and lower, you’re in the approximately 2% range, which is actually the average cancellation percentage of all the airlines here. Airlines With the Highest Percentage of Canceled FlightsĪnother category, another Delta lead, as both Delta and Endeavor come in first and second, respectively, in lowest percentage of canceled flights. JetBlue is another airline you probably want to avoid if you’re a stickler for punctuality or have a connecting flight, as its score in this category is not even a full percentage point better than Allegiant’s. Airlines With the Highest Percentage of On-time Arrivalsįor on-time arrival percentage, Delta once again leads the charge, taking both first and second place after accounting for Endeavor.Īllegiant, on the other hand, leads the charge in the other direction, finishing with over 17 fewer percentage points than Endeavor. We’ll touch more on how Frontier managed to finish that low later on. The worst, however, was Frontier Airlines, finishing with an overall score of 29.06. Airlines Ranked Overall for Customer Serviceĭelta led the pack in overall airline customer service scores, as Endeavor Air, a subsidiary of Delta, placed first with a score of 83.94, and Delta itself placed second with a score of 75.77. We’ve put together this study by comparing monthly averages for complaints, on-time arrivals, canceled flights, and mishandled baggage by airline. ![]() This inspired us to look into which airlines have the best and worst customer service (using data available from 2020-2021) so that you’ll have the highest chance of smooth travel the next time you’re catching a flight. As travel is beginning to boom again, airlines have run into snags caused by labor shortages, vaccine and mask mandates, weather, and other various factors. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |